# DNS Access Issues – Genesis Radio

# 🎧 Genesis Radio Help Center

# 🌐 DNS Access Issues

If you're having trouble reaching Genesis Radio or the stream won't load, the issue may be with your DNS provider (the service that turns domain names into IP addresses).

This happens more often than you'd think — and it's easy to fix.

## ✅ Quick Fix: Change Your DNS

We recommend switching to one of these trusted, fast, privacy-respecting DNS providers:

Provider | DNS Servers
--- | ---
Google | `8.8.8.8` and `8.8.4.4`
Cloudflare | `1.1.1.1` and `1.0.0.1`
Quad9 | `9.9.9.9`

## 💻 How to Change Your DNS

### Windows 10/11

1. Open Settings → Network & Internet
2. Click Change adapter options
3. Right-click your active connection → Properties
4. Select Internet Protocol Version 4 (TCP/IPv4) → Click Properties
5. Choose "Use the following DNS server addresses"
6. Enter:
   - Preferred: `1.1.1.1`
   - Alternate: `8.8.8.8`

### macOS

1. Go to System Preferences → Network
2. Select your active network → Click Advanced
3. Go to the DNS tab
4. Click `+` and add:
   - `1.1.1.1`
   - `8.8.8.8`
5. Apply changes and reconnect

### Linux (CLI)

For a quick test:

    sudo resolvectl dns eth0 1.1.1.1 8.8.8.8

Or edit `/etc/resolv.conf`:

    nameserver 1.1.1.1
    nameserver 8.8.8.8

## 🔍 Still Not Working?

- Try visiting: dnschecker.org and search for `genesis-radio.net`
- If the site resolves but still won’t load, contact us — and tell us which DNS you’re using.

## 👀 Why This Happens

Some ISPs use outdated, slow, or misconfigured DNS servers. This can cause:

- Outdated IP address cache
- Failed SSL validation
- Inability to resolve subdomains (like `stream.genesis-radio.net`)

Switching DNS usually fixes this instantly.