# Genesis Radio - VPN & Geo-blocking Issues

# Genesis Radio Help Center>

# 🌍 VPN & Geo-Blocking Issues

Sometimes VPNs or certain countries/ISPs may interfere with stream access due to how routing, firewalls, or blacklists are configured.

## ⚠️ Common Symptoms

- Stream won't play while VPN is enabled
- Website or stream works on mobile data but not Wi-Fi
- Errors like “connection refused,” “cannot open file,” or endless loading

## ✅ What You Can Try

- Disable your VPN temporarily and try again
- Connect through a different VPN location (preferably in North America or Europe)
- Try listening via direct stream links (see below)

## 🎧 Direct Stream Links

These links often work even when web-based players don’t:

- `http://stream.genesis-radio.net:8000/stream`
- `https://stream.genesis-radio.net:8443/stream` (SSL)

## 🧪 Still Blocked?

If the problem persists even without a VPN, check:

- DNS settings
- Firewall or local network restrictions