# Genesis Radio - Firewall & Network Restrictions

# 🎧 Genesis Radio Help Center

# 🔐 Firewall & Network Restrictions

Some networks (especially schools, workplaces, hotels, and public Wi-Fi) block streaming audio for bandwidth or content filtering reasons. If Genesis Radio works on your mobile data but not Wi-Fi, this may be the reason.

## 📡 Common Symptoms

- Website loads but the stream never connects
- Streaming apps timeout or fail silently
- Everything works fine on mobile data or a different network

## ✅ What You Can Try

- Switch to mobile data (LTE/5G)
- Try a VPN to bypass local network restrictions
- If you're tech-savvy, change your DNS and test again (see DNS guide)
- Ask your IT department (if applicable) to unblock ports:
  - `8000` (HTTP stream)
  - `8443` (HTTPS stream)

## 🎧 Use Direct Stream Links

If the web player fails, try loading the stream directly in a media player:

- `http://stream.genesis-radio.net:8000/stream`
- `https://stream.genesis-radio.net:8443/stream` (SSL)

Open these in VLC, Winamp, or a modern browser.

## 🛠 Still Not Working?

Test from a different network, device, or VPN. If the stream plays there, it's almost certainly a network block on your primary connection.