# Genesis Radio - Contact Us

# 📬 Contact Genesis Radio

If you’ve tried the troubleshooting guides and still can’t get things working, we’re here to help.

## 💬 Fastest Options

- Mastodon: @administration@chatwithus.live
- E-Mail: Genesis Hosting Technologies

## 📄 What to Include

If you email or message us, try to include the following so we can help faster:

- Your device (phone, PC, tablet)
- Where you’re tuning in from (roughly — city/country)
- Are you using Wi-Fi, mobile data, or VPN?
- What you’ve tried already
- Any error messages (if applicable)

## 🕓 When to Expect a Response

We usually reply within 24 hours, often faster. If it’s a known issue, we’ll point you to the fix. If it’s something new, we’ll investigate.