# Account Suspension Policy

Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints.

## Common Reasons

- Non-payment (after 5-day grace period)
- Resource abuse or denial-of-service behavior
- Hosting prohibited content
- Violating community guidelines on TeamTalk

## Suspension Procedure

- Warning issued via WHMCS ticket and email
- If no resolution within 24–48h, service is suspended
- Admin note added to client profile for audit tracking

## Reinstatement

- Suspension is lifted upon payment or resolution
- $5 reactivation fee may apply (for non-payment suspensions)
- Services are not reinstated if terminated due to serious AUP violation
