# Genesis Radio - General Troubleshooting

# 🛠 General Troubleshooting

If Genesis Radio isn’t working for you and you’re not sure why, this guide can help you figure it out. Go through each step and test as you go.

## 1️⃣ Check the Website

- Can you reach genesis-radio.net?
- If not, try switching DNS servers: see DNS help

## 2️⃣ Try a Direct Stream

- Paste this into your browser or VLC:
- `https://stream.genesis-radio.net:7454/stream`
- If it loads in VLC but not the web player, it’s likely a browser or script blocker issue.

## 3️⃣ Switch Networks

- Try listening over mobile data instead of Wi-Fi, or vice versa
- If mobile works, you may be on a restricted network

## 4️⃣ Turn Off the VPN

- VPNs sometimes break audio streaming
- Try without it, or switch to a different region: VPN guide

## 5️⃣ Use a Different Device

- If it works on your phone but not your desktop, it may be a local browser issue
- Clear cache or try an incognito tab

## 6️⃣ Use a Supported Player

- Try VLC, Winamp, or mobile radio apps: Player guide

## Still No Luck?

Contact us directly with as much info as possible (device, network, error message, what works/doesn’t). We’ll help you get tuned in.