19 lines
1003 B
Markdown
19 lines
1003 B
Markdown
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# User Roles
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Genesis Hosting Technologies uses Role-Based Access Control (RBAC) to ensure that users only have access to what they need.
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## Role Definitions
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| Role | Description | Examples |
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|----------------|----------------------------------------------------------|----------------------------------|
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| Customer | End users with access to services they’ve purchased | DirectAdmin clients, Streamers |
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| Support Staff | Limited admin functions for resolving client issues | Helpdesk, WHMCS support agents |
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| Administrator | Full access to provision, maintain, and modify services | Infrastructure admins |
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| Super Admin | Root-level access to all systems | Owner/Lead Engineer |
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## Guidelines
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- Roles are assigned during onboarding.
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- Access levels are reviewed quarterly.
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- No one should hold higher access than required for their duties.
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