23 lines
708 B
Markdown
23 lines
708 B
Markdown
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# Account Suspension Policy
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Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints.
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## Common Reasons
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- Non-payment (after 5-day grace period)
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- Resource abuse or denial-of-service behavior
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- Hosting prohibited content
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- Violating community guidelines on TeamTalk
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## Suspension Procedure
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- Warning issued via WHMCS ticket and email
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- If no resolution within 24–48h, service is suspended
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- Admin note added to client profile for audit tracking
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## Reinstatement
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- Suspension is lifted upon payment or resolution
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- $5 reactivation fee may apply (for non-payment suspensions)
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- Services are not reinstated if terminated due to serious AUP violation
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