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📬 Contact Genesis Radio

+ +

If you’ve tried the troubleshooting guides and still can’t get things working, we’re here to help.

+ +

💬 Fastest Options

+ + +

📄 What to Include

+

If you email or message us, try to include the following so we can help faster:

+
    +
  • Your device (phone, PC, tablet)
    • +
  • Where you’re tuning in from (roughly — city/country)
    • +
  • Are you using Wi-Fi, mobile data, or VPN?
    • +
  • What you’ve tried already
    • +
  • Any error messages (if applicable)
    • +
+ +

🕓 When to Expect a Response

+

We usually reply within 24 hours, often faster. If it’s a known issue, we’ll point you to the fix. If it’s something new, we’ll investigate.

+ + + + + diff --git a/helpsshjunkie/directlinks.html b/helpsshjunkie/directlinks.html new file mode 100644 index 0000000..5421916 --- /dev/null +++ b/helpsshjunkie/directlinks.html @@ -0,0 +1,75 @@ + + + + + + Genesis Radio - Direct Stream Links + + + +

Genesis Radio Help Center

+

🔗 Direct Stream Links

+ +

If you’re having trouble with the web player, you can use these direct stream URLs in any compatible audio app or browser. No frills — just the music.

+ +

🎧 Main Streams

+

Use these in VLC, Winamp, myTuner, XiiaLive, or your browser’s address bar:

+ + http://stream.genesis-radio.net:7454/stream + +

🧪 Compatibility

+
    +
  • Browsers like Firefox and Chrome can play this directly.
    • +
  • iOS and Android may prompt for a media app — that’s expected.
    • +
+ +

📥 How to Use

+
    +
  • VLC: Media → Open Network Stream → Paste the URL
    • +
  • Winamp/Foobar: File → Open URL
    • +
  • Mobile: Use the URL in VLC or XiiaLive
    • +
+ +

🌐 Alternate Access

+

If these links fail, you might be affected by network restrictions or VPN routing.

+ + + + + diff --git a/helpsshjunkie/dns.html b/helpsshjunkie/dns.html new file mode 100644 index 0000000..e1a5c38 --- /dev/null +++ b/helpsshjunkie/dns.html @@ -0,0 +1,131 @@ + + + + + DNS Access Issues – Genesis Radio + + + + +

🎧 Genesis Radio Help Center

+

🌐 DNS Access Issues

+

If you're having trouble reaching Genesis Radio or the stream won't load, the issue may be with your DNS provider (the service that turns domain names into IP addresses).

+

This happens more often than you'd think — and it's easy to fix.

+ +

✅ Quick Fix: Change Your DNS

+

We recommend switching to one of these trusted, fast, privacy-respecting DNS providers:

+ + + + + + +
ProviderDNS Servers
Google8.8.8.8 and 8.8.4.4
Cloudflare1.1.1.1 and 1.0.0.1
Quad99.9.9.9
+ +

💻 How to Change Your DNS

+ +

Windows 10/11

+
    +
  1. Open Settings → Network & Internet
    2. +
  2. Click Change adapter options
    3. +
  3. Right-click your active connection → Properties
    4. +
  4. Select Internet Protocol Version 4 (TCP/IPv4) → Click Properties
    5. +
  5. Choose "Use the following DNS server addresses"
    6. +
  6. Enter: +
      +
    • Preferred: 1.1.1.1
      • +
    • Alternate: 8.8.8.8
      • +
    +
    7. +
+ +

macOS

+
    +
  1. Go to System Preferences → Network
    2. +
  2. Select your active network → Click Advanced
    3. +
  3. Go to the DNS tab
    4. +
  4. Click + and add: +
      +
    • 1.1.1.1
      • +
    • 8.8.8.8
      • +
    +
    5. +
  5. Apply changes and reconnect
    6. +
+ +

Linux (CLI)

+

For a quick test:

+ 
sudo resolvectl dns eth0 1.1.1.1 8.8.8.8
+

Or edit /etc/resolv.conf:

+ 
nameserver 1.1.1.1
+nameserver 8.8.8.8
+ +

🔍 Still Not Working?

+
    +
  • Try visiting: dnschecker.org and search for genesis-radio.net
    • +
  • If the site resolves but still won’t load, contact us — and tell us which DNS you’re using.
    • +
+ +

👀 Why This Happens

+

Some ISPs use outdated, slow, or misconfigured DNS servers. This can cause:

+
    +
  • Outdated IP address cache
    • +
  • Failed SSL validation
    • +
  • Inability to resolve subdomains (like stream.genesis-radio.net)
    • +
+ +

Switching DNS usually fixes this instantly.

+ +
+ 🛠 Genesis Radio Tech Ops
+ “Because ‘turn it off and on again’ doesn’t work for DNS.” +
+ + diff --git a/helpsshjunkie/firewall.html b/helpsshjunkie/firewall.html new file mode 100644 index 0000000..47e1702 --- /dev/null +++ b/helpsshjunkie/firewall.html @@ -0,0 +1,86 @@ + + + + + + Genesis Radio - Firewall & Network Restrictions + + + +

🎧 Genesis Radio Help Center

+

🔐 Firewall & Network Restrictions

+ +

Some networks (especially schools, workplaces, hotels, and public Wi-Fi) block streaming audio for bandwidth or content filtering reasons. If Genesis Radio works on your mobile data but not Wi-Fi, this may be the reason.

+ +

📡 Common Symptoms

+
    +
  • Website loads but the stream never connects
    • +
  • Streaming apps timeout or fail silently
    • +
  • Everything works fine on mobile data or a different network
    • +
+ +

✅ What You Can Try

+
    +
  • Switch to mobile data (LTE/5G)
    • +
  • Try a VPN to bypass local network restrictions
    • +
  • If you're tech-savvy, change your DNS and test again (see DNS guide)
    • +
  • Ask your IT department (if applicable) to unblock ports: +
      +
    • 8000 (HTTP stream)
      • +
    • 8443 (HTTPS stream)
      • +
    +
    • +
+ +

🎧 Use Direct Stream Links

+

If the web player fails, try loading the stream directly in a media player:

+
    +
  • http://stream.genesis-radio.net:8000/stream
    • +
  • https://stream.genesis-radio.net:8443/stream (SSL)
    • +
+

Open these in VLC, Winamp, or a modern browser.

+ +

🛠 Still Not Working?

+

Test from a different network, device, or VPN. If the stream plays there, it's almost certainly a network block on your primary connection.

+ + + + + diff --git a/helpsshjunkie/healthcheck.html b/helpsshjunkie/healthcheck.html new file mode 100644 index 0000000..00f5acf --- /dev/null +++ b/helpsshjunkie/healthcheck.html @@ -0,0 +1 @@ +Genesis Radio Healthcheck

Genesis Radio System Health

Last Checked: 2025-05-02 15:00:09

SystemStatusZFS Details
shredderHealthy
All pools healthy
mastodonHealthy
All pools healthy
db1Healthy
All pools healthy
db2Healthy
All pools healthy
\ No newline at end of file diff --git a/helpsshjunkie/index.html b/helpsshjunkie/index.html new file mode 100644 index 0000000..da711d2 --- /dev/null +++ b/helpsshjunkie/index.html @@ -0,0 +1,72 @@ + + + + + + Genesis Radio Help Center + + + + +

🎧 Genesis Radio Help Center

+

Welcome to the technical help hub for Genesis Radio. If you're having trouble streaming or accessing our site, you've come to the right place.

+ +
+

🚨 Common Issues

+ +
+ +
+

💡 Need More Help?

+

If you're still stuck, reach out to us directly here.

We'll walk you through it — no tech degree required.

+
+ +
+ Genesis Radio Tech Ops – Last updated May 2025 +
+ + + diff --git a/helpsshjunkie/mobile.html b/helpsshjunkie/mobile.html new file mode 100644 index 0000000..1fa57ff --- /dev/null +++ b/helpsshjunkie/mobile.html @@ -0,0 +1,86 @@ + + + + + + Genesis Radio - Mobile Streaming Issues + + + +

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📱 Mobile Streaming Issues

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Listening on your phone or tablet and things aren’t working right? Here’s how to troubleshoot streaming on iOS and Android devices.

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🔁 Common Mobile Issues

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  • Stream stops when screen locks or app is minimized
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  • Radio app buffers endlessly or crashes
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  • Wi-Fi works but mobile data does not (or vice versa)
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  • Stream won’t reconnect after losing signal
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✅ Fixes and Workarounds

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  • Use VLC, GetMeRadio, or myTuner Radio instead of browser-based players
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  • In your phone settings, disable battery optimization for the radio app
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  • Enable background streaming if available in app settings
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  • Switch between Wi-Fi and mobile data to isolate the issue
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  • Try the direct stream links in VLC:
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    • http://stream.genesis-radio.net:7454/stream
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📶 Reconnection Tips

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If your stream drops:

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  • Reopen the app (some apps don’t reconnect automatically)
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  • Wait a few seconds before pressing Play again
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  • If using browser, clear cache or use an incognito tab
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🛠 Still Having Trouble?

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Try disabling VPN or switching DNS settings (see DNS guide). You can also test using another player like VLC or XiiaLive.

+ + + + + diff --git a/helpsshjunkie/ops.html b/helpsshjunkie/ops.html new file mode 100644 index 0000000..28a2857 --- /dev/null +++ b/helpsshjunkie/ops.html @@ -0,0 +1,146 @@ + + + + + + Genesis Hosting Technologies | Mission Control + + + + + + +

🛡️ Genesis Hosting Technologies Ops Commandments

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"Take snappy snaps, stay calm, fix it right."
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🛡️ Calm is Contagious

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In a crisis, your calmness is more valuable than any one command.

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🧐 Scripts are Smarter Than Sleepy Admins

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Write scripts for tired hands and foggy brains. Recovery time is no time for guesswork.

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📸 Snappy Snaps Save Lives

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Take frequent snapshots when in danger. Rollbacks are cheaper than regret.

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🚦 Make Recovery Obvious

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You should never have to guess if a system is healthy. Status must be instantly visible.

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⚙️ Expect Failure, Not Perfection

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Design for things to break. Build recovery in, not around.

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🐢 Go Slow to Go Fast

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When systems are down, think slower, type slower. Mistakes cost more than patience.

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+

📚 If You Didn't Write It Down, It Didn't Happen

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Every fix, every lesson, every runbook saves future you from suffering.

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+ Genesis Radio Ops • Inspired by John Northrup +
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+ + + + + diff --git a/helpsshjunkie/players.html b/helpsshjunkie/players.html new file mode 100644 index 0000000..b0d8570 --- /dev/null +++ b/helpsshjunkie/players.html @@ -0,0 +1,84 @@ + + + + + + Genesis Radio - Audio Player Compatibility + + + +

Genesis Radio Help Center

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🎧 Compatible Audio Players

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Not all media players handle streaming the same way. If the web player isn’t working, you can use a standalone player that supports Icecast/MP3 streams.

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🖥 Recommended Desktop Players

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  • VLC Media Player (Windows, macOS, Linux)
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  • Winamp (Windows)
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  • Foobar2000 (Windows)
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  • MPV (Linux/macOS, advanced users)
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📱 Recommended Mobile Apps

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  • VLC for Mobile (iOS & Android)
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  • myTuner Radio (iOS & Android)
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  • Radio Garden (Android, iOS, web)
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  • XiiaLive (Android only, Icecast-compatible)
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🔗 Direct Stream URLs

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Paste this into your preferred player:

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  • http://stream.genesis-radio.net:7454/stream
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🧪 Tips

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  • Make sure the app supports Icecast or SHOUTcast streams
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  • Sometimes “Open Network Stream” or “Open URL” is the right option
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  • If asked for a format, choose MP3
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+ + + + + diff --git a/helpsshjunkie/status.html b/helpsshjunkie/status.html new file mode 100644 index 0000000..5228423 --- /dev/null +++ b/helpsshjunkie/status.html @@ -0,0 +1,107 @@ + + + + + + Genesis Radio - Full Service Status + + + + +

📡 Genesis Hosting Service Status

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This page checks if our major services are reachable from your device.

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🎵 Genesis Radio Website
https://genesis-radio.net
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⏳ Checking...
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🐘 Mastodon
https://chatwithus.live
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⏳ Checking...
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🗃 MinIO Object Storage
https://console.sshjunkie.com
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⏳ Checking...
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🎙 AzuraCast
portal.genesishostingtechnologies.com
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⏳ Checking...
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🗣 TeamTalk Server
tt.themediahub.org
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⏳ Checking...
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🌐 Web Hosting Panel (DirectAdmin)
https://da.genesishostingtechnologies.com
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⏳ Checking...
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+ + + + + + + diff --git a/helpsshjunkie/trouble.html b/helpsshjunkie/trouble.html new file mode 100644 index 0000000..e6dfc4a --- /dev/null +++ b/helpsshjunkie/trouble.html @@ -0,0 +1,94 @@ + + + + + + Genesis Radio - General Troubleshooting + + + + +

🛠 General Troubleshooting

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If Genesis Radio isn’t working for you and you’re not sure why, this guide can help you figure it out. Go through each step and test as you go.

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1️⃣ Check the Website

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2️⃣ Try a Direct Stream

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  • Paste this into your browser or VLC:
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  • https://stream.genesis-radio.net:7454/stream
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  • If it loads in VLC but not the web player, it’s likely a browser or script blocker issue.
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3️⃣ Switch Networks

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  • Try listening over mobile data instead of Wi-Fi, or vice versa
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  • If mobile works, you may be on a restricted network
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4️⃣ Turn Off the VPN

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  • VPNs sometimes break audio streaming
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  • Try without it, or switch to a different region: VPN guide
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5️⃣ Use a Different Device

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  • If it works on your phone but not your desktop, it may be a local browser issue
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  • Clear cache or try an incognito tab
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6️⃣ Use a Supported Player

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Still No Luck?

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Contact us directly with as much info as possible (device, network, error message, what works/doesn’t). We’ll help you get tuned in.

+ + + + + diff --git a/helpsshjunkie/vpn.html b/helpsshjunkie/vpn.html new file mode 100644 index 0000000..a1b96e9 --- /dev/null +++ b/helpsshjunkie/vpn.html @@ -0,0 +1,83 @@ + + + + + + Genesis Radio - VPN & Geo-blocking Issues + + + +

Genesis Radio Help Center>

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🌍 VPN & Geo-Blocking Issues

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Sometimes VPNs or certain countries/ISPs may interfere with stream access due to how routing, firewalls, or blacklists are configured.

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⚠️ Common Symptoms

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  • Stream won't play while VPN is enabled
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  • Website or stream works on mobile data but not Wi-Fi
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  • Errors like “connection refused,” “cannot open file,” or endless loading
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✅ What You Can Try

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  • Disable your VPN temporarily and try again
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  • Connect through a different VPN location (preferably in North America or Europe)
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  • Try listening via direct stream links (see below)
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🎧 Direct Stream Links

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These links often work even when web-based players don’t:

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  • http://stream.genesis-radio.net:8000/stream
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  • https://stream.genesis-radio.net:8443/stream (SSL)
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🧪 Still Blocked?

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If the problem persists even without a VPN, check:

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