# User Roles Genesis Hosting Technologies uses Role-Based Access Control (RBAC) to ensure that users only have access to what they need. ## Role Definitions | Role | Description | Examples | |----------------|----------------------------------------------------------|----------------------------------| | Customer | End users with access to services they’ve purchased | DirectAdmin clients, Streamers | | Support Staff | Limited admin functions for resolving client issues | Helpdesk, WHMCS support agents | | Administrator | Full access to provision, maintain, and modify services | Infrastructure admins | | Super Admin | Root-level access to all systems | Owner/Lead Engineer | ## Guidelines - Roles are assigned during onboarding. - Access levels are reviewed quarterly. - No one should hold higher access than required for their duties.