# Refunds & Cancellations

Genesis Hosting Technologies offers a clear refund and cancellation policy.

## Cancellation

- Clients may cancel via WHMCS at any time
- Cancellation before next billing date avoids future charges
- No prorated refunds for unused time unless due to service failure

## Refunds

- Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk)
- Domain registrations, SSL certificates, and add-ons are non-refundable
- No refunds issued for abuse-related suspensions or policy violations

## Exceptions

- If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued
- All refund requests are reviewed manually by support

## How to Request

Submit a WHMCS ticket with reason for refund