95 lines
2.6 KiB
HTML
95 lines
2.6 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0" />
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<title>Genesis Radio - General Troubleshooting</title>
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<style>
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body {
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font-family: system-ui, sans-serif;
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background-color: #111;
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color: #f5f5f5;
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max-width: 800px;
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margin: auto;
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padding: 2rem;
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line-height: 1.6;
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}
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h1, h2 {
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color: #90e0ef;
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}
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a {
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color: #00d4ff;
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text-decoration: none;
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}
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a:hover {
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text-decoration: underline;
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}
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code {
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background-color: #222;
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padding: 2px 5px;
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border-radius: 4px;
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color: #00f2ff;
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}
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ul {
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margin-left: 1.5rem;
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}
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footer {
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margin-top: 3rem;
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font-size: 0.9em;
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color: #aaa;
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}
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</style>
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</head>
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<body>
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<h1>🛠 General Troubleshooting</h1>
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<p>If Genesis Radio isn’t working for you and you’re not sure why, this guide can help you figure it out. Go through each step and test as you go.</p>
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<h2>1️⃣ Check the Website</h2>
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<ul>
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<li>Can you reach <a href="https://genesis-radio.net" target="_blank">genesis-radio.net</a>?</li>
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<li>If not, try switching DNS servers: see <a href="dns.html">DNS help</a></li>
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</ul>
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<h2>2️⃣ Try a Direct Stream</h2>
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<ul>
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<li>Paste this into your browser or VLC:</li>
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<li><code>https://stream.genesis-radio.net:7454/stream</code></li>
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<li>If it loads in VLC but not the web player, it’s likely a browser or script blocker issue.</li>
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</ul>
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<h2>3️⃣ Switch Networks</h2>
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<ul>
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<li>Try listening over mobile data instead of Wi-Fi, or vice versa</li>
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<li>If mobile works, you may be on a <a href="firewall.html">restricted network</a></li>
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</ul>
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<h2>4️⃣ Turn Off the VPN</h2>
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<ul>
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<li>VPNs sometimes break audio streaming</li>
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<li>Try without it, or switch to a different region: <a href="vpn.html">VPN guide</a></li>
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</ul>
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<h2>5️⃣ Use a Different Device</h2>
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<ul>
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<li>If it works on your phone but not your desktop, it may be a local browser issue</li>
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<li>Clear cache or try an incognito tab</li>
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</ul>
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<h2>6️⃣ Use a Supported Player</h2>
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<ul>
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<li>Try VLC, Winamp, or mobile radio apps: <a href="players.html">Player guide</a></li>
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</ul>
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<h2>Still No Luck?</h2>
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<p>Contact us directly with as much info as possible (device, network, error message, what works/doesn’t). We’ll help you get tuned in.</p>
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<footer>
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Genesis Radio Help – Last updated May 2025<br>
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<a href="index.html">← Back to Help Index</a>
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</footer>
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</body>
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</html>
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