From 13359f4f017e4ce5d5360e2660dfd45d2b926874 Mon Sep 17 00:00:00 2001
From: doctator <doc@filenotfound.org>
Date: Fri, 2 May 2025 23:17:10 +0000
Subject: [PATCH] Add User Roles

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 User-Roles.md | 17 +++++++++++++++++
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 create mode 100644 User-Roles.md

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+Genesis Hosting Technologies uses Role-Based Access Control (RBAC) to ensure that users only have access to what they need.
+
+## Role Definitions
+
+| Role           | Description                                              | Examples                         |
+|----------------|----------------------------------------------------------|----------------------------------|
+| Customer       | End users with access to services they’ve purchased      | DirectAdmin clients, Streamers   |
+| Support Staff  | Limited admin functions for resolving client issues      | Helpdesk, WHMCS support agents   |
+| Administrator  | Full access to provision, maintain, and modify services  | Infrastructure admins            |
+| Super Admin    | Root-level access to all systems                         | Owner/Lead Engineer              |
+
+## Guidelines
+
+- Roles are assigned during onboarding.
+- Access levels are reviewed quarterly.
+- No one should hold higher access than required for their duties.