14 lines
457 B
Markdown
14 lines
457 B
Markdown
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# Account Deletion Policy
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## Customer Accounts
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- Users may request account deletion via WHMCS support ticket
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- Data is retained for 30 days post-termination (unless legally required)
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- Backups including user data are purged after 30 days
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## Internal Accounts
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- Deactivated immediately upon staff departure or role change
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- SSH keys, DirectAdmin access, and database credentials revoked
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- Logs associated with the account are retained for audit purposes
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