25 lines
761 B
Markdown
25 lines
761 B
Markdown
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# Refunds & Cancellations
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Genesis Hosting Technologies offers a clear refund and cancellation policy.
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## Cancellation
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- Clients may cancel via WHMCS at any time
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- Cancellation before next billing date avoids future charges
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- No prorated refunds for unused time unless due to service failure
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## Refunds
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- Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk)
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- Domain registrations, SSL certificates, and add-ons are non-refundable
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- No refunds issued for abuse-related suspensions or policy violations
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## Exceptions
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- If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued
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- All refund requests are reviewed manually by support
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## How to Request
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Submit a WHMCS ticket with reason for refund
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