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bin-there-done-that/documents/genesishosting/access/account-deletion.md

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Account Deletion Policy

Customer Accounts

  • Users may request account deletion via WHMCS support ticket
  • Data is retained for 30 days post-termination (unless legally required)
  • Backups including user data are purged after 30 days

Internal Accounts

  • Deactivated immediately upon staff departure or role change
  • SSH keys, DirectAdmin access, and database credentials revoked
  • Logs associated with the account are retained for audit purposes