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bin-there-done-that/genesishostingmd/clients/refunds-cancellations.md

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Refunds & Cancellations

Genesis Hosting Technologies offers a clear refund and cancellation policy.

Cancellation

  • Clients may cancel via WHMCS at any time
  • Cancellation before next billing date avoids future charges
  • No prorated refunds for unused time unless due to service failure

Refunds

  • Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk)
  • Domain registrations, SSL certificates, and add-ons are non-refundable
  • No refunds issued for abuse-related suspensions or policy violations

Exceptions

  • If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued
  • All refund requests are reviewed manually by support

How to Request

Submit a WHMCS ticket with reason for refund