bin-there-done-that/documents/genesishosting/access/account-deletion.md

Account Deletion Policy

Customer Accounts

• Users may request account deletion via WHMCS support ticket
• Data is retained for 30 days post-termination (unless legally required)
• Backups including user data are purged after 30 days

Internal Accounts

• Deactivated immediately upon staff departure or role change
• SSH keys, DirectAdmin access, and database credentials revoked
• Logs associated with the account are retained for audit purposes