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bin-there-done-that/documents/genesishosting/access/user-roles.md

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User Roles

Genesis Hosting Technologies uses Role-Based Access Control (RBAC) to ensure that users only have access to what they need.

Role Definitions

Role Description Examples
Customer End users with access to services they’ve purchased DirectAdmin clients, Streamers
Support Staff Limited admin functions for resolving client issues Helpdesk, WHMCS support agents
Administrator Full access to provision, maintain, and modify services Infrastructure admins
Super Admin Root-level access to all systems Owner/Lead Engineer

Guidelines

  • Roles are assigned during onboarding.
  • Access levels are reviewed quarterly.
  • No one should hold higher access than required for their duties.