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bin-there-done-that/genesishostingmd/clients/account-suspension.md

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Account Suspension Policy

Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints.

Common Reasons

  • Non-payment (after 5-day grace period)
  • Resource abuse or denial-of-service behavior
  • Hosting prohibited content
  • Violating community guidelines on TeamTalk

Suspension Procedure

  • Warning issued via WHMCS ticket and email
  • If no resolution within 24–48h, service is suspended
  • Admin note added to client profile for audit tracking

Reinstatement

  • Suspension is lifted upon payment or resolution
  • $5 reactivation fee may apply (for non-payment suspensions)
  • Services are not reinstated if terminated due to serious AUP violation