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# Mastodon Uptime Policy
Genesis Hosting Technologies strives to maintain high availability for our Mastodon instance at **chatwithus.live**.
## Availability Target
- **Uptime Goal**: 99.5% monthly (approx. 3.5 hours of downtime max)
- We consider chatwithus.live "unavailable" when:
- The web UI fails to load or times out
- Toot delivery is delayed by >10 minutes
- Federation is broken for more than 30 minutes
## Redundancy
- PostgreSQL cluster with HA failover
- Redis and Sidekiq monitored 24/7
- Mastodon is backed by ZFS storage and hourly snapshots
## Exceptions
- Scheduled maintenance (see Maintenance Policy)
- DDoS or external platform failures (e.g., relay outages)